Wagon
Wheel Chandeliers
Frequently Asked
Questions
- Are
all of your products solid wood?
- Are
all of your products handmade?
- Do
you make all of your products?
- Why
do you require 7 -14 days to ship a product?
- What
types of wood do you use?
- Where
else can I purchase your products?
- How
long have you been making your products?
- Is
your web site secure for online orders?
- What
about privacy, do you sell your customers names?
- What
if my order is damaged in shipment?
- What
is the guarantee for your products?
- How
do I order products on your web site?
- What
Methods Of Payment Do You Accept?
YES,
all of our products are made for 100% solid American
wood. We do not use particle board or foreign wood
in any of our products.
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You
bet they are. All of our products are hand
crafted using nothing but top quality grade wood and
materials, as they have for the past 40 years.
YES, we custom make everything that we sell, however,
we do use other companies from time to time to produce
products. At times we use Amish craftsmen, we have
found that the quality of the items that the Amish
make for us more than meet our quality standards.
This is especially true with wagon wheels. Due to
the fact that the Amish use wagon wheels in their
everyday live, it only stands to reason that the wagon
wheels they produce meet our standards. The products
that are made by the Amish also help the Amish community
supplement their farm income.
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Everything we make is hand made, while there are times
that we will have an item already made, most of the
time your order is not started until it is placed.
This time is required to make your order and ship
it. Our wagon wheel chandeliers can require up to
six (6) weeks during busy times at our shop.
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We are very selective about the wood we use. We
only use 100% solid American wood. We do not use
particle board or foreign wood in any of our products.
Most of our wood comes from local forest, which
includes, Cedar, Southern Poplar, Ash, Hickory,
and Southern Oak. We also use #1 grade pressure
treated lumber, which is dry kiln after treatment.
Sorry, due to the fact that we custom make our
products we do not have an inventory to sell from.
We only sell our products on our Internet web site
store or by phone order.
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We have been producing custom hand made wood products
for over 40 years.
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All data is
protected using the most advanced methods available.
We take every precaution to protect our users information.
When users submit sensitive information via the
our web site, their information is protected both
online and off-line.
When a form asks users to enter sensitive information,
that information is encrypted and is protected with
the best encryption software in the industry - SSL.
While on a secure page, the lock icon on the bottom
of Web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to
unlocked, or open, when you are just browsing.
While we use SSL encryption to protect sensitive
information online, we also do everything in our
power to protect user-information off-line. All
of our users information, not just the sensitive
information mentioned above, is restricted in our
offices. Only employees who need the information
to perform a specific job are granted access to
personally identifiable information. Finally, the
servers that we store personally identifiable information
on are kept in a secure environment.
We
never
sell or furnish information to third parties unless
instructed to do so by the person who gave the information.
We have created a privacy statement in order to
demonstrate our firm commitment to privacy. You
can view our complete privacy statement at
Our
Privacy Statement.
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What
if my order is damaged in shipment?
Please notify us immediately if you have received
a product damaged in shipment. Please keep all paperwork
and shipping packages. At the same time, please
notify the shipper of the damage.
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If there is something wrong with one of our products,
just call or write us, we will find a satisfactory
solution to any problem. All of our chandeliers
are UL
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Click on web page, then click on "Store".
- Click the photo of the product you want to
purchase.
- A new page "Product Ordering Information" opens.
Here you can add the product to your shopping
cart.
- Once you have added all the products you want
to purchase, click "place order" and
complete the information.
- For custom Wagon Wheel Candelier orders, please
contact us by phone or our Contact
Page.
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We accept Visa and Master Card. We also accept
Pay Pal, for payment by Pay Pal, please contact
us. We also accept checks and money orders, US only.
You can complete our online shopping cart and print
out a copy of the order, mail your check or money
order with the products you want to purchase to:
Wagon Wheel Chandeliers
P.O. Box 808
Nicholasville, KY 40356
However, if you pay by check, your order will not
be shipped until your check has been processed by
your bank. This can mean up to 14 business days.
Should you have questions, please use our contact
page, Contact
Us.
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